Privacy Policy

Binkhadim Perfumes
Last updated: 28/12/2025

1. Introduction

Binkhadim Perfumes (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

This policy complies with:

  • UAE Personal Data Protection Law (PDPL)
  • EU General Data Protection Regulation (GDPR)
  • Shopify Payments and Stripe requirements

2. Information We Collect

a) Personal Information

When you interact with our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely by third-party providers)
  • Order history

b) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Cookies and usage data
  • Pages viewed and interaction data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order confirmations and updates
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory obligations

We do not sell or rent your personal data.

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Performance of a contract (order fulfillment)
  • Legal obligations (tax, compliance)
  • Legitimate business interests
  • Your consent (marketing communications, cookies)

5. Payments & Third-Party Services

Payments are securely processed by Shopify Payments and Stripe.
We do not store or process credit/debit card information on our servers.

Third parties may include:

  • Payment processors
  • Shipping and logistics partners
  • Analytics tools (e.g., website performance)

Each third party is contractually obligated to protect your data.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Meet legal, tax, and accounting requirements
  • Resolve disputes

After this period, data is securely deleted or anonymized.

7. Your Rights (GDPR & UAE PDPL)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

Requests can be made via email (see Contact section).

8. Cookies

We use cookies to enhance user experience and analyze website traffic.
You may disable cookies through your browser settings; however, some features may not function properly.

9. Data Security

We implement technical and organizational measures to protect your data against:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

Despite best efforts, no online transmission is completely secure.

10. International Transfers

If data is transferred outside the UAE or EU, we ensure appropriate safeguards are in place, including GDPR-compliant mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes take effect once posted on this page.

12. Contact

Binkhadim Perfumes
Email: binkhadim.ae@gmail.com
Location: Sharjah, United Arab Emirates

2. Refund & Return Policy

(Shopify & Stripe Compliant)

Binkhadim Perfumes
Last updated: 28/12/2025

1. General Policy

Due to the nature of perfumes and hygiene regulations, we maintain a strict return and refund policy.

By placing an order, you agree to the terms outlined below.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used perfumes
  • Products with broken seals
  • Items not in original packaging
  • Products damaged due to misuse or negligence

3. Eligible Returns

Returns are accepted only if:

  • You received a defective product
  • You received the wrong item
  • The product was damaged during delivery

Conditions:

  • Item must be unused and unopened
  • Original packaging must be intact
  • Request submitted within 48 hours of delivery

4. Return Request Process

To request a return:

  • Email us within 48 hours of delivery
  • Include order number, photos, and issue description
  • Await approval before sending any item back

Unauthorized returns will not be accepted.

5. Refunds

If approved:

  • Refunds are issued to the original payment method
  • Processing time: 7–21 business days

Shipping fees are non-refundable unless the error is ours

6. Exchanges

We only replace items if they are defective or incorrect.
Exchanges are subject to product availability.

7. Shipping Responsibility

Customers are responsible for return shipping unless the fault is ours

We are not liable for lost or damaged return shipments

8. Order Cancellations

Orders can only be canceled before dispatch.
Once shipped, cancellation is not possible.